PRACTICAL ACTIVITY 4

        COMMUNICATION & TEAMWORK

 

RESOLVE CONFLICTS

See practical activities  1    2    3     4     5

 

STUDENT NAME:...............................................................

 

ACTIVITY    (extracts of elements from TDMME1107A)

 

DATE

NOTES (Circle method)

Location, Partial Sign off, etc

The student identifies the common causes of conflict in a maritime context:
 
Fatigue and or stress.
Conflicting goals.
Conflicting personal commitments and obligations.
Communication breakdown.
Cultural differences affecting communication.


2f, 3a,

 

 

Assignment

 

Question & answer

 

Workplace observation

 

Role play

Invent a conflict case study, identifying the causes, needs/concerns of stakeholders, and resolution strategies, i.e.:


Dealing with conflict between crew members.

 

Dealing with an irate customer.


Dealing with a drunken or disorderly customer/crew.
 

Harrassment in the workplace.

 

Emergencies (distress, marine casualty) where stress levels are high and the crew disagree on correct action.

1b, 1c, 1e, 1f, 2g, 2h, 3b,

 

 

 

 

 

Assignment

 

Question & answer

 

Workplace observation

 

Role play

 

TDMME1107A Contribute to communication and teamwork on a coastal vessel

BSBFLM303C Contribute to effective workplace relationships

 

These activities align to the TDM07 & MAR competencies at the time of publishing. Current and complete advice must be accessed through the http://training.gov.au/ website:

 

Witness Name, (Position, Qualification & contact details)……………… Signs…………………..

 

 

                             Student Signs…………………………  

 

Competent     Not yet Competent    Required, additional evidence of unit elements: